What payment methods do you accept?

Accepted payment methods are as follows. Supported payment methods are shown in checkout page accordingly.

Is payment secure on your website?

Yes! We take security very seriously and our servers are secured with SSL certificate. Our servers are PCI DSS (Payment Card Industry Data Security Standard) compliant.

How to shop safely? will never send you an e-mail from another domain name. All our e-mails end with

We never send you any payment links inside an e-mail and ask you for payment. All our payments are done via our website while you place an order.

Please contact us if you get any unusual e-mails asking you for payments at

All details about your payment can be found in My

I have returned my order, when do I get my refund?

You can check the status of your returned order in My page. As soon as your return has been received and inspected your refund will be initiated.

You will receive a confirmation of this by e-mail. You will be refunded within 5-10 working days to the same payment method used while placing an order.

Why is my card not accepted when I want to pay?

Most credit cards have 3D Security which has to be activated in order for you to make a purchase online.

If you are not sure whether the 3D Security for your credit card is activated or not. Please kindly contact your bank directly and they will help you.

My order was cancelled, what happens to my payment?

Firstly please don’t worry! If your bank was charged even though your order was unsuccessful or got cancelled. This amount has been reserved by your bank. It will automatically bounce back to your account within 5-10 working days. Please contact us if you have further questions.

I have returned my order but my credit card/bank has been closed!

Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).

Refunds to expired or canceled cards are handled by the customer’s card issuer. In most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail.

Please note that the processing time is dependent on your bank. This may take up to 30 days. If you have further questions please contact us.

Where can I find my invoice?

Everything about your account can be found in My Worthumb page. You can find everything about your order in here. If you still need an original invoice please contact us. We’ll be more than happy to help you.

Can I change my invoice?

It is not possible to change your invoice. We can’t make any changes once the order is confirmed. You can cancel your order and make a new order in case you need it

Contact Us

We’ve done our best to provide you with necessary information regarding your order. If you still have any questions please feel free to contact us by filling this form. We normally reply you within a few hours, but this can sometimes take up to 24 hours.